Seller Best Practices Pledge

We identify and describe our products honestly and do not knowingly make false or materially misleading representations about the materials we sell.

Sellers may use their own product names, catalog numbers, codes, abbreviations, or proprietary identifiers rather than third-party commercial, development, or trademarked names.

We do not use product naming or branding to falsely imply affiliation, authorization, sponsorship, licensing, manufacture, or endorsement by another company or organization.

Representations we make about a product and its supporting documentation must be truthful and reasonably supported.

We clearly designate research-use-only products as being intended for research use and not for human or veterinary use.

We maintain sufficient identifying information to connect a product with the documentation maintained for that product.

Traceability may be supported through methods including product identifiers, internal records, lot or batch identifiers, QR codes, electronic product records, or other reliable documentation systems. No particular numbering or tracking format is required by this pledge.

When we represent that a product has been independently tested, we make the associated analytical documentation reasonably available.

Access may be provided through a product page, record, identifier, QR code printed on the product or packaging, or another reliable method.

We accurately represent what was tested and what the reported analysis establishes.

We do not knowingly fabricate, materially alter, substitute, or misrepresent laboratory documentation.

We do not imply that testing was performed when it was not.

We do not represent an analytical result as establishing characteristics that the underlying test did not evaluate.

Statements concerning testing, purity, identity, quantity, sterility, or other measurable characteristics must accurately reflect the available supporting documentation.

We maintain reasonable records supporting the product and testing representations we make.

We do not invent or embellish information concerning manufacturing origin, supplier relationships, testing, provenance, or other facts that we cannot reasonably substantiate.

Where information is unknown or cannot reasonably be verified, we do not represent speculation as fact.

We do not market or promote research-use-only products, directly or indirectly, as medicines, treatments, therapies, dietary supplements, or products intended for human or veterinary use.

We do not provide personal dosing protocols, administration instructions, treatment recommendations, or claims that our research-use-only products diagnose, treat, cure, prevent, or mitigate disease.

We do not represent research-use-only products as safe or effective for personal use.

Scientific literature may be referenced for legitimate educational or research purposes.

We do not use scientific literature, research findings, or study results in a misleading manner or present them as evidence that a particular seller's product is approved, safe, effective, or suitable for human or veterinary use.

Published research concerning a substance does not, by itself, establish the identity, quality, source, or characteristics of a particular seller's product.

We answer factual questions concerning our own products, records, testing, documentation, storage, and quality practices truthfully.

Sellers may communicate using their own proprietary product names and identifiers rather than adopting third-party commercial, trademarked, or development terminology.

We do not knowingly make false statements in response to customer questions.

When information cannot reasonably be verified, we do not present an assumption as established fact.

We provide customers with a reasonable method to report product-quality or documentation concerns.

We maintain a process for reviewing credible concerns and determining whether corrective action is appropriate.

When credible information indicates a significant product or documentation issue, we take reasonable steps to investigate.

Where appropriate, corrective action may include customer notification, replacement, withdrawal of affected inventory, correction of documentation, or other measures appropriate to the circumstances.

We do not knowingly claim affiliation, authorization, sponsorship, approval, licensing, endorsement, or partnership with a pharmaceutical company, manufacturer, laboratory, research institution, government agency, or other organization when no such relationship exists.

Use of a seller's own product name or identifier should not be interpreted as establishing any relationship with a third party.

We do not make unsupported representations concerning regulatory status, government approval, manufacturing standards, sterility, quality grade, or other characteristics that would reasonably require substantiation.

Where such a representation is made, it must accurately reflect the product, facility, process, or documentation to which the statement actually applies.

A registration, filing, or other administrative status is not represented as approval of a product unless such approval actually exists.

This pledge is our own statement regarding our own conduct.

By adopting it, we acknowledge that RUO Foundation has not, solely by reason of our adoption, audited our company, inspected our operations, tested our products, verified our suppliers, verified product origin, determined that our activities comply with applicable law, certified or approved our company, or endorsed any product we sell.

Adoption of this pledge alone is self-declared and must not be represented as independent verification by RUO Foundation.