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Seller pledge

Voluntary seller guidance and pledge

Published guidance that any research-use-only seller can adopt on its own. It describes a floor for product identity, documentation, traceability, and marketing, so customers can compare practices instead of guessing.

What this guidance is

It is voluntary, self-attested, and educational. It is not a standard in the formal sense: there is no audit, no verification, and no list of participating sellers. Following it is a private decision about how a seller documents and describes what it sells. It is not a government program, it is not a license, and it does not certify that any product is safe, sterile, pure, or suitable for use in a person. Adopting it does not prevent regulatory action or private litigation, and it does not make an unlawful sale lawful.

Sellers can pledge to follow this

Sellers may publish a self-declared pledge on their own site stating that they follow these practices. It is their statement, not ours. RUO Foundation does not certify, verify, endorse, sponsor, or list any seller, and keeps no participation roster.

What a responsible seller looks like

These are practices a buyer can check before ordering. They are educational signals, not a score, not an audit, and not an endorsement. A seller meeting all of them can still ship poor material, and none of this makes any particular purchase or use lawful.

  • ✓Describes the product honestly

    Sellers may use their own product names, catalog numbers, codes, or proprietary identifiers rather than third-party commercial or trademarked names. What matters is that the description is truthful and reasonably supported, that naming is not used to imply affiliation, authorization, or endorsement by another company, and that details such as salt form, net peptide content where relevant, and quantity per container are stated accurately and are consistent with the documentation the seller provides.

  • ✓Publishes a COA tied to your lot

    The report names the testing laboratory, the methods used, the test date, and a lot number that matches the label on the vial you received.

  • ✓Names the laboratory that did the testing

    A third-party laboratory is identified by name and can be looked up. Reports are provided as issued rather than retyped into the seller's own template.

  • ✓Is clear about what was not tested

    States plainly whether sterility, endotoxin, or residual solvents were tested, instead of implying that an identity and purity report covers everything.

  • ✓Labels every container properly

    Identity, lot, quantity, storage condition, and a research use only statement on the container itself, not only on the invoice or the website.

  • ✓Keeps marketing free of health claims

    No conditions treated, no dosing charts, no before-and-after photos, no personal-use testimonials, and no framing of a reagent as a consumer health product.

  • ✓Answers questions directly

    Will say who manufactured the material, which lot you are getting, and what testing exists for that lot. A plain answer, including a plain no, is more useful than a confident non-answer.

  • ✓Has a real complaint and return route

    A published contact route for quality problems, a stated response time, and a written outcome rather than an informal chat that leaves no record.

  • ✓Ships and stores material properly

    Storage conditions are stated, cold-chain material arrives appropriately packed, and the seller can describe how inventory is held before shipment.

  • ✓Has a traceable business identity

    A legal entity name, a physical address, and consistent contact information rather than an anonymous storefront and a messaging app.

Warning signs

Any one of these is a reason to ask more questions. Several together usually mean the documentation cannot support what is being claimed.

  • ✕One COA used for everything

    A single report linked from every product page, or a report whose lot number does not match your vial. A genuine document about a different batch says nothing about your material.

  • ✕Altered or unverifiable reports

    Retyped results, cropped headers, missing laboratory name, missing dates, or a laboratory that cannot be found anywhere outside the seller's own site.

  • ✕Dosing guidance from a research seller

    Dosing charts, protocols, calculators, or sales staff who explain how to use the product in a person. This contradicts the research use only representation on the label.

  • ✕Health outcomes in the marketing

    Claims about weight, healing, recovery, longevity, or any condition, whether stated outright or implied through testimonials and imagery.

  • ✕Purity numbers with no method

    A stated purity figure with no method, no chromatogram, and no laboratory attached. Terms like pharmaceutical grade or fully verified are marketing language, not test results.

  • ✕No lot numbers at all

    Without lots, nothing can be traced, no recall is possible, and no report can be matched to what you hold.

  • ✕Pressure and secrecy

    Countdown pressure, discouraging questions, insisting on unusual payment methods, or asking buyers to keep the purchase quiet.

  • ✕The disclaimer does the opposite work

    A research use only line at the bottom of a page whose entire content is written to describe use in a person. The disclaimer does not undo the rest of the page.

Questions worth asking before you order

Short questions with checkable answers. How a seller responds is often as informative as the answer itself.

  1. 01Which lot will I receive, and can I see the COA for that specific lot?
  2. 02Which laboratory performed the testing, and by what method?
  3. 03What was tested, and what was not tested?
  4. 04How has this lot been stored, and for how long?
  5. 05What is your process if I report a quality problem?
  6. 06Do you have a written recall procedure?

Learning to read the answers is covered in Testing and COAs.

The clauses

  • 01

    Truthful product identity

    The product name, chemical or peptide description, salt form, and net content stated on the listing match what is shipped. A seller may use its own product name, catalog number, or proprietary identifier rather than a third-party commercial or trademarked name, provided the description remains truthful and reasonably supported. What is not permitted is naming or relabeling used to falsely imply affiliation or endorsement, or substituting material without disclosure.

  • 02

    Accurate labeling

    Each container states identity, lot number, quantity, storage condition, and a research use only statement. Labels do not carry therapeutic indications, dosing, or administration language.

  • 03

    Accessible certificates of analysis

    A COA is published or available on request for every lot sold, tied to the lot number, showing the testing laboratory, methods, dates, and results as issued. COAs are provided unaltered.

  • 04

    No fabricated or misleading documentation

    Altering, recycling, or fabricating laboratory documents is the most serious breach of this standard. Reported fabrication is grounds for immediate removal from any participation list.

  • 05

    Traceability within what the seller actually knows

    The seller keeps records connecting each lot to its immediate upstream supplier and to any documentation received with that lot, retained long enough to support a recall or an investigation. A seller does not represent knowledge of original manufacturing origin that it does not possess. Any reasonable documentation system qualifies: lot or batch numbers, internal identifiers, electronic product records, or QR-coded labels. No particular numbering format is required.

  • 06

    Responsible marketing

    No claims that a product treats, prevents, cures, or improves a condition. No before-and-after imagery, no testimonials about personal use, no dosing charts, and no marketing that presents a reagent as a consumer health product.

  • 07

    Separation of research information from therapeutic claims

    Published literature may be cited as literature. It is not presented as evidence that a product is safe, effective, or suitable for use in a person.

  • 08

    Complaint handling

    A published route for quality complaints, an acknowledgement timeframe, a documented investigation, and a written outcome to the customer.

  • 09

    Recalls

    A written recall procedure, customer notification for affected lots, and a public notice where the issue affects material already shipped.

  • 10

    Transparency about testing

    Clear statements about what was tested, what was not tested, which laboratory performed the work, and whether testing was done per lot or on a representative sample.

Comment on the guidance

Sellers, laboratories, and attorneys are invited to comment on the draft language. Commenting does not enroll an organization in any program.